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This program is for everyone who wants to have coaching or training sessions about ROKS - Result Oriented KPI System and User Experience methods. Visit Ricardo Faria's Experience portal and watch our web series on KPIs in Design.

In this step we carefully record definition details for any aspect of the KPI that may be ambiguous and could affect the accuracy of that measure. We can also set targets for the KPI at this stage. . Precisely define measures and KPIs . Document known issues . Make definitions shareable

If we fail to engage the correct stakeholders at the right time and in the right way, we may well have to repeat our work and risk completed disengagement. Key steps to engage stakeholders and assess the situation: . Identify key stakeholders . Develop communications plan . Develop a plan for mitigating resistance, hostility, or concerns

KPI Trees are an effective way to visually draft our ‘longlist’ of KPIs. We will not implement all of these KPIs, but it does give us a list of relevant candidates, all directly linked to the strategic objectives we identified in Step 1. . Draft ‘KPI Trees’ in stakeholder workshops . Run follow-up results mapping workshop . Redraft, review and sign off KPI Trees

The KPI Tree step deliberately generates too many KPIs. In this step, we score each ‘candidate’ KPI based on Importance and Ease of Measurement. Those who have high scores for both are carried forward to the next step. Any which have high scores for Importance but low scores for Ease of Measurement are reviewed for potential future development. . Workshop shortlisting matrix . Agree ‘use, aspire or discard’ list . Develop

Once we have our shortlist of fully defined KPIs we consider how we will present those KPIs. This is usually through dashboards and reports. In this step, we use the principles of ‘design for understanding’ to create a series of mocked-up reports and dashboards for stakeholder review and approval. . Review existing reporting and dashboards . Run dashboard live prototyping sessions . Review and revise the draft dashboard/report . Approval

The ROKS approach is a simple seven-step method for developing key performance indicators (KPIs). It involves identifying the core outcomes an organization is looking for, breaking those outcomes into two further levels of detail and then identifying the KPIs related to those results. KPI's in Design web series - KPI Tree This program is linked to Ricardo Farias' KPIs in Design web series which you can visit to learn more.

Do you want to learn new KPI ROKS methods or any UX methodology? Click on the button below and book a free slot with me :)

In Step 1 we look for clarity of purpose. We need to agree on what the organization is trying to achieve, broken down into clear, simple, high-level outcomes. . Review strategy documentation . Identify strategic objectives . Think about how will your KPIs be used. Why does strategy matter? Without a clear strategy to align our KPIs too, our KPI selection will be arbitrary. Crucially small errors in wording on the omission of critical additional strategic objectives can lead to catastrophe.

Implementation is a critical element of the ROKS process. This step covers the usual project management considerations such as plan development, ownership etc. as well as common problems and their mitigations. . Develop buy-in through open sessions . Deal with issues with existing data . Seek user feedback and tweaks during nursery period . Hand over to ‘business as usual’ team

For those of you who will be writing articles to publish on Design in Focus (DiF), this post may be helpful to get you started. To start writing on DiF you need to first become a member. You can signup by clicking on Login. You should see a popup appear. Ensure that you select Join the network & community. We approve every sign up manually to filter out spam, bots, and other malicious type interactions. It may take a few days to get approval. This is the only reason that there is a required membership. We don't advertise to you, we don't allow affiliation paid marketing and or sponsorship in the members area. There are instances that we display other groups or organisations for example Ladies that UX, this is not meant as advertising in the regular sense, but informatising (if you accept that as a word) about things that have positive impact or value for CID people. Once your membership is approved and can complete your profile. Add a photo and some details so that other members can learn more about you when they read the article. Your article is visible to other members but also to the public. Only members can interact with you and only if you have set your profile to visible. If you also have an Experience Page, its advised to add a link to it for those reading on the public platform.

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For those of you who will be writing articles to publish on Design in Focus (DiF), this program may be helpful to get you started.

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