Ricardo Faria

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Ricardo Faria

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Ricardo Faria

During his 12 years in design, Ricardo gained experience shaping the UX vision in different projects, and he designed for multi-platforms in an omnichannel solutions context. He led small to big teams in several projects. At all times bringing a human-centered approach and a creative problem-solving approach to creating products and experiences people love to use. Currently exploring how Data can drive a more effective UX and how Neuroscience can merge with UX traditional methods to bring more behavioural knowledge. Also, Ricardo is a KPI ROKS Expert and love to implement KPI dashboards in organisations and define their Key Performance Indicators.

TALKS ABOUT

Result orientated KPI-systems (ROKS) | Human centric design | Service design | OMNI-Channel solutions | Testing & Research

Better KPI's, Better Results

What is a KPI?

KPI stands for key performance indicator, a quantifiable measure of performance over

time for a specific objective. KPIs provide targets for teams to shoot for, milestones to gauge progress,

and insights that help people across the organization make better decisions.

KPIs and measures can drive a business in the right direction, or become instruments of torture.

I believe that most organisations can do a lot more with the data and systems they already have.

What is the ROKS™ approach?

The ROKS approach is a simple seven-step method for developing key performance indicators (KPIs).

It involves identifying the core outcomes an organisation is looking for, breaking those outcomes into two

further levels of detail and then identifying the KPIs related to those results.

Who is the ROKS Enterprise™ approach designed for?

Medium to large enterprises that want to use their strategic objectives to develop focussed, effective set of performance indicators. It can also be useful for smaller organisations with complex or unusual needs.

When not to use the ROKS Enterprise™ approach

If you run a small-medium business where your business goals can be fully described by the following objectives…